Refund & Return Policy

At AGB LuxeDrop, we want you to love every purchase. If you're not completely satisfied with your order, we're here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return, your item must:

• Be unused and unworn.
• Be in its original packaging with all tags attached.
• Be in the same condition as when it was received.
• Include proof of purchase or your order number.

Items that do not meet these conditions may not qualify for a refund or exchange.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Earrings and certain fashion accessories (if worn).
• Gift cards.
• Final sale or clearance items.
• Any item that has been worn, washed, altered, or damaged after delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number.
• Clear photos of the item received.
• Photos of the packaging (if applicable).

After reviewing your request, we'll gladly offer a replacement, exchange, or full refund if the issue is confirmed.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged.
• The wrong item was sent.
• The item has a verified manufacturing defect.

In these cases, AGB LuxeDrop will cover the return shipping costs.

Need Help?

If you have any questions about your order or our return policy, our customer support team is always happy to assist.

Email: support@agbluxedrop.com